Refund policy
Returns & Exchange Policy
Your fulfillment is our enduring pursuit and upmost concern. Once your order has arrived, we encourage you to open and check to make sure the items meet your requirement. If you are not satisfied with an item, please contact us within 48 hours of receiving the product and allow us to fix the unforeseen error. However, all sales are final. Purchased items are not eligible for returns.
All packages are securely packed using high quality packing material to protect the items ordered. In the unlikely event you receive a damaged product please contact us within 24 hours of receiving the product. We request you to ship the damaged product to us and a replacement will be sent once the damaged product is received. We will not compensate the amount paid to ship the product back, as we are not responsible for any unexpected shipping damages.
RETURNS & EXCHANGES
All domestic and international orders are non-refundable.
However, you may view our exchange policy below or write to us at hello@shoprivaazz.com, if you have any queries on our return and exchange policy.
Your fulfillment is our enduring pursuit and upmost concern. We’re dedicated to ensuring your fulfillment with any merchandise you have ordered from us.
Merchandise purchased on full price are eligible for 3-days exchange policy after receiving of the product and subject to approval. In case of manufacturing defect we will exchange the product, once sufficient proof of the defected item is submitted. If the desired product is not readily available with us, you could place a new order of the same design or purchase another product of the same or higher value. The differential amount must be settled at the time of order confirmation. We do not provide reverse pick up service. Hence you will be required to ship the product back to us at your expense.
Merchandise purchased under any promotional offer cannot be returned and/or exchanged under any circumstances.
Merchandise customized on order and fine silver products are not eligible for returns and/or exchange.
Merchandise eligible for exchange must be in same condition as received, unworn or unused, with original tags, original packaging and subject to approval. Merchandise not returned in original condition will be ineligible for exchange and will be returned to you.
- Nose rings or Nose pins are not exchangeable due to hygiene reasons under any circumstances.
- For bangles, please pick the correct size prior to placing your order. A size smaller or larger is subject to availability and may need to be made on order if unavailable. We’re not responsible if you order the wrong size. There is a likelihood that some designs may be discontinued or cannot be customized. Please discuss such concerns with our WhatsApp team for more clarity prior to placing an order or refer to the size guide for a rough estimate.
Exchange and Return / cancellation is not applicable on products delivered outside of India.
In case of an international consignment, under any circumstances of damage, like opening of a link or any breakage, we suggest that you make use of the extra links and wires that are packaged along with the product.
It is the least of our intention to put you through any trouble but sometimes such situations may arise due to opening of packages at the time of customs-checking irrespective of how carefully the package may have been packed. Unfortunately, situation like such is beyond our control.
In case, if you are unable to repair it at your end, it is advised that the piece is either carried or sent across with someone travelling to India (packaged safely). Please do not ship the product through any logistics service.
We will try to provide you with the best resolution possible at our end for any concern that you may have with respect to your product / delivery to the best of our capabilities.
Steps to Exchange Merchandise
- To exchange a merchandise, please write to us at hello@shoprivaazz.com or contact us via WhatsApp on +91-9999761448.
- Provide original order number along with exchange details or in case of physical damage and/or manufacturing defect attach pictures of the same to show the defects.
- Once your exchange is approved, ship the package to at your own cost to the address provided by us and share its tracking details.
- Once your package is received by us, our team will contact you to confirm the product exchange.
- Exchanged merchandise will be shipped to original shipping address within 1-2 days and further details will be shared with you. There will be no additional cost charged to ship the merchandise back to you.
We, StudioByRivaazz may change, update or modify our terms and conditions of Returns & Exchange policy at any time without any prior notice.
CUSTOMIZATION POLICY
Customized orders are not eligible for Exchange/Returns. Customization charges are to be borne by the customer. We strongly recommend our customers to check the requested customization thoroughly. Customized orders are shipped upon customer approval. To reverse any customization to original, we may charge additional fees to accommodate the changes.
For more info, please contact us via WhatsApp on +919999761448, or write to us @ hello@shoprivaazz.com.